Customers Help

What is your return policy?

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please read our return policy.

I’ve ordered on, what to do next?

Firstly, you will receive order confirmation by email with your order information. It means we’re preparing your product to be dispatched, usually it takes up to 24 hours. When your product is ready you will receive another notification by email, that your product is being shipped. It should arrive within next 5 - 7 working days.

When my order is dispatched?

We usually aim to dispatch all the orders within 24 hours, however during busy period it may take up to 48 hours. If your product might be late, we always let you know in advance.

When will my order arrive?

If you’ve received the confirmation of your product shipment, it will arrive within next 5 - 7 working days. Now sit back and enjoy the time with your dog.

Do you offer next day delivery?

Yes, we do offer next day deliver, however additional shipping costs will incure, please contact us for further information

Is it possible to cancel my order if I changed my mind?

It's possible to cancel your order if it hasn't been shipped yet, otherwise please contact us and we'll find the best possible solution.

I’ve received faulty product, what to do next?

Please inform us and we’ll guide with the further details. We do offer 14 days money back guarantee.

I’m reluctant entering my credit card details, is it safe buying at

We’re using shopify as our encrypted SSL solution, we do not store nor have the possibility to see any credit card details, so it’s totally safe to order. More information on payment card industry standards could be found here: